Privicy Policy

This privacy policy applies between you, the user of this website, and I.H.A. Service Limited, the owner and provider of this Website. I.H.A. Service Limited takes the privacy of your information very seriously. This policy governs our use of any and all Data collected by I.H.A. Service Limited or provided by you in connection with your use of the website.

Please read this privacy policy carefully alongside our Terms and Conditions, which can be found on our "Terms and Conditions" page.

Definitions and Interpretation

1. In this privacy policy, the following definitions are used:

- Data: All information that you submit to I.H.A. Service Limited via the website. This definition includes, where applicable, the definitions provided in the Data Protection Laws.

- Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the GDPR and any national implementing and supplementary laws, regulations, and secondary legislation.

- GDPR: The UK General Data Protection Regulation.

- I.H.A. Service Limited, we, or us: I.H.A. Service Limited, a company incorporated with registered number SC819980, whose registered office is at 13 Gillespie Terrace, Old Plean, Stirling, Scotland, FK7 8BN

- User or You: Any third party that accesses the website and is not (i) employed by I.H.A. Service Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to I.H.A. Service Limited and accessing the website in connection with such services.

- Website: The website that you are currently using, www.xxxxxxxxxxco.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

- The singular includes the plural and vice versa.

- References to sub-clauses, clauses, schedules, or appendices are to those of this privacy policy.

- A reference to a person includes firms, companies, government entities, trusts, and partnerships.

- "Including" means "including without limitation."

- References to statutory provisions include any modifications or amendments.

- The headings and sub-headings do not form part of this privacy policy.

Scope of This Privacy Policy

3. This privacy policy applies only to the actions of I.H.A. Service Limited and users concerning this website. It does not extend to any websites that can be accessed from this website, including but not limited to any links I.H.A. Service Limited may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, I.H.A. Service Limited is the "data controller." This means that I.H.A. Service Limited determines the purposes and the manner in which your data is processed.

Data Collected

5. I.H.A. Service Limited may collect the following data, including personal data, from you:

- Name

- Date of birth

- Contact information such as email addresses and telephone numbers

- Financial information such as account numbers, sort codes, and credit/debit card numbers

- In each case, this is in accordance with this privacy policy.

How I.H.A. Service Limited Collects Data

6. I.H.A. Service Limited collects data in the following ways:

- Data is provided to I.H.A. Service Limited by you.

- Data is collected automatically.

Data Given to I.H.A. Service Limited by You

7. I.H.A. Service Limited collects your data in several ways, for example:

- When you contact I.H.A. Service Limited through the website, by telephone, post, email, or through any other means.

- When you use I.H.A. Service Limited services.

Data Collected Automatically

8. To the extent that you access the website, I.H.A. Service Limited may automatically collect data, such as:

- Information about your visit to the website, including your IP address, date, times, and the frequency of your access, as well as how you interact with the content. This information helps us improve the website content and navigation.

Use of Data

9. I.H.A. Service Limited may use your data for the following purposes:

- Internal record keeping

In each case, this is done in accordance with this privacy policy.

10. I.H.A. Service Limited may use your data for legitimate interests. If you are not satisfied with this, you have the right to object under certain circumstances (see the "Your Rights" section below).

Sharing Data

11. I.H.A. Service Limited will only share and use your data for legitimate purposes, such as submitting applications to relevant Government organizations and agencies for Council Tax Banding appeals and reassessments. Your data will only be shared with I.H.A. Service Limited employees, agents, and professional advisors to deliver the services you have signed up for. We will not share this data with any other companies or organizations.

Data Security

12. I.H.A. Service Limited takes technical and organizational measures to safeguard your data. For example:

- Access to your account is controlled by a password and a unique user name.

- Data is stored on secure servers.

- Payment details are encrypted using SSL technology (indicated by a lock icon or green address bar in your browser).

13. I.H.A. Service Limited is certified to PCI DSS, which helps manage and protect your data.

14. If you suspect any misuse, loss, or unauthorized access to your data, please contact us immediately at info@xxxxxxxx.co.uk.

15. For detailed information on protecting your information and devices from fraud and other online problems, please visit www.getsafeonline.org.

Data Retention

16. I.H.A. Service Limited will retain your data for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law.

17. Even after deletion, your data may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

18. You have the following rights in relation to your data:

- Right to access

- Right to correct

- Right to erase

- Right to restrict use

- Right to data portability

- Right to object

19. To exercise any of these rights or withdraw consent, please contact us at info@xxxxxxx.co.uk.

20. If you are unsatisfied with how a complaint regarding your data is handled, you may refer your complaint to the Information Commissioner's Office (ICO).

21. Please keep I.H.A. Service Limited informed if your data changes during the period for which we hold it.

Links to Other Websites

22. Our website may provide links to other websites. I.H.A. Service Limited has no control over those websites and is not responsible for their content. You are encouraged to read their privacy policies.

Changes to This Privacy Policy

30. I.H.A. Service Limited reserves the right to change this privacy policy as required. Any changes will be posted on the website, and you will be deemed to have accepted them upon your first use of the website following the alterations.